Frequent Asked Questions

Smoking is prohibited in all vehicles. All vehicles are designated as non-smoking. If the vehicle is returned with the smell of smoke or air freshener will be subject to additional fees.

We Allow pets in our rental cars, the vehicle must be returned in a clean condition to avoid cleaning fees, clear of pet hair and odor.

Certain locations in Florida are permitted for drop off.

Collision damage Waiver: If renter purchased CDW, GWCR waives your responsibility for a portion of the damage caused to the rented vehicle as noted on the face page of the rental agreement.

Refer to the terms and conditions for more details.

Major bank debit cards might be acceptable for customers with a round trip ticket that matches rental length.

Security deposit for Debit cards is $400.

Notify extension to the office at least 12 hours before scheduled return date & time to avoid fines.

Please call us as soon as possible to report items that might have been left in the vehicle.

Contact the police immediately to report the incident. Contact Good Way Car Rental within 24 hours of the incident and plan to come into the location to complete an incident report form.

Minimum age required to rent is 21. An underage surcharge applies for all renters in the 21-24 age group.

Reservations are only held for 2 hours after the requested pick-up time. Please contact us by phone or email at least 48 hours prior to the pick-up time to avoid any cancellation fee.

Reservations cancelled within 48 hours of pick up time will only receive 50% of the payment made.

Reservations cancelled within 24 hours of pick up time will only receive 15% of the payment made.

Prepay gas option is available, customer prepay for the tank of gas in advance.

Self-refueling: Car must be returned at same level of gas it was received at pickup.

If customer does not select the prepay gas option at pick up and fails to return the car at same level of gas as it was received. Additional fees will apply ($35 to $45 per quarter of missing gas).